Returns
Carnal Pleasures wants you to be pleased with your purchase, that's why we have a no fuss returns policy.
If for any reason you are not completely happy you may exchange unused and unopened products within 30 days for alternative items or a refund.
For reasons of hygiene please do not open items that you wish to send back as we regret that we cannot exchange fault-free items once the packaging has been opened.
We take every care to ensure all of our products reach you in perfect condition. However, if you are not satisfied due to the product being damaged, faulty or not the item ordered then please contact us and inform us of your intent to return the product. Note: We must be notified of items being returned within 24 hours of receipt. The item must be received by us within 14 days.
Please email us. You will need to provide product details, a description of the fault and your preference for a refund or replacement. We will then provide you with the return address.
It is your responsibility to ensure that the item is suitably packaged and returned. You are responsible for the item until it is received. Note: we do not cover the cost of you returning products.
Once we have received and inspected the item we will contact you to confirm our findings and arrange a refund or order a replacement where applicable.
We aim to keep this procedure as straightforward as possible. We will attend to all returns as soon as is practically feasible and do our utmost to make the process as stress-free as we can for you.
Cancellations
You have the right to cancel the order at any time up to 7 working days starting the day after delivery. No questions asked.
If we have already dispatched your order, a full refund will be given minus any shipping costs on the return of the goods. If goods have been dispatched by courier and you fail to pick the parcel up and it is returned to us and you then cancel your order additional charges will be incurred by us from our courier firm so these will be deducted from your refund.
If you received free shipping then the actual shipping cost will not be refunded on the return of the goods.
If you cancel your order before we have dispatched your goods then a full refund will be given minus any charges incurred by us for billing your card and then refunding your card.
Defective Items.
When an item is operated by batteries we recommend that you check using a different set of batteries and check that they are fitted correctly and positioned to connect with electrical points before returning such items.
If the product is defective, please explain the fault in a covering letter and return it with its original box with all manuals and accessories for a full refund or replacement within 30 days.
If you email us we can provide a free post return address.
Goods can be exchanged or refunded up to 30 days of any defect. After 30 days an exchange will only be available.
All returned products are tested and will be sent back to you at your expense if they are found to be working.
Please clean the items before returning.
Clothing
Health and Hygiene restricts what we can and cant do in respect to returning intimate items of Lingerie.
What we can say is that if you try any clothing on and its not quite right or its not what you expected please return the item in the condition you received it and we will refund or exchange the item for you.
If an item is returned and found to have been overly handled and not in the pristine condition we sent it in then health and hygiene restricts us offering an exchange or refund and the item will be returned to you at your expense.
Personal items such as items with a crotch area cannot be exchanged or refunded.
DVD's and Books
We cannot accept returns of DVDs or books if their seal is broken.
Time Scales
Any refunds or exchanges are dealt with on the day of their return - Guaranteed
Refunds
All refunds will be processed via your original form of payment that you used for the purchase transaction.
Refunds will only be made subject to our terms and conditions.
No exchanges can be given until the goods are returned.
We advise you to send goods using recorded delivery as we cannot be held responsible for any loss of your parcel on the way back to us.
Any returns should be sent back to us at :
Carnal Pleasures
PO BOX 228
Hitchin
Herts
SG4 0WW
England
Questions
If you have any other queries, the quickest method of contacting us is by emailing details of your query to support@carnalpleasures.co.uk . Please quote your order number in any communication.
These Terms and Conditions do not affect your statutory rights.
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